Brand Strategy

    Brand Strategy

    How brands position, what they signal, and who they are actually for. The economics of building a brand around the customers who fund it, not the crowd that watches it.

    The Side Door: How the Right Email Turns Your Best Customers Into Most of Your Revenue

    The Side Door: How the Right Email Turns Your Best Customers Into Most of Your Revenue

    Your top customer and your one-time buyer are getting the same email. One refers a friend, one unsubscribes. The fix is not a bigger list.

    By Gary Little·July 2, 2026

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